IBM Senior Strategist / Experience Strategist in SINGAPORE, Singapore
About IBM Interactive ExperienceWe think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM Interactive Experience, 2014 and 2015 Advertising Age’s largest digital agency network in the world. We are a next generation services company dedicated to creating transformative ideas that get our clients to the future first. Job summaryAs Customer Experience Strategist you engage our clients and help them define strategies and digital transformation programs that drive their business success in a digital age. With your solid understanding of how new and emerging digital technologies impact consumers and enterprises, you help clients understand, react to and preempt the changes that digital technology is causing in their world. You will guide them through a human experience centric approach to envision the future, a future that makes use of mobility, deep analytics and insights, social engagement, cloud based and cognitive computing, and intuitive omni-channel experience design. You combine creative thinking and an appreciation of experience design, with business acumen and the rigor needed in successful program planning. This role requires Subject Matter Expertise (SME) in several of the following technology capabilities:
Sales and service strategy and process design
Customer experience strategy and design
Marketing management strategy and/or platforms
Mobile strategy and/or app design
Social business strategy and/or platforms
e-Commerce strategy and/or platforms
Business analytics strategy and design
Digital transformation and organization design
Agile design and development
This role also involves the following:
Possesses a strong executive presence with the ability to establish credibility in the first client meeting.
Sells consulting engagements to CXO level clients. Develops relationships with client executives at the CXO level.
Establishes project vision and objectives with the client with a confident point of view. Leads the proposal team through the development of project scope and approach to solution the client's issue.
Own IBM responses to Requests for Information (RFI), responses to Requests for Proposal (RFP), IBM contracts, and IBM Statements of Work.
Guide creation of business value justification/business case documents
Guide teams in the creation of customer journey maps with digital customer engagement strategy
Make use of big data and analytics to generate relevant insights
Plan and execute interactive and outcome-driven workshops to capture & document client requirements and develop solution ideas
Performs quality review of major project deliverables. Leads work sessions and deliverable presentations with client CXO members. Identifies and secures new and follow on work.
People Management: Mentors junior consultants, engagement managers and other more junior delivery consultants on the proposal and/or delivery teams as appropriate.
Competency: Recognized as an expert in their competency and/or specific offerings.
iX Community: Participates in and/or is responsible for the creation, harvesting, protection and reuse of IBM's intellectual capital. Participates actively in and in some cases leads knowledge sharing activities like communities of practice, forums, conferences and/or other knowledge exchanges.
Teamplayer, client-facing, results-oriented, strong communicator, can-do attitude and comfortable working in a highly flexible, agile and collaborative environment
Ability to accommodate extensive travel (60% - 70% or more)
At least 10 years experience developing digital customer engagement strategy and designing and delivering digital solutions
At least 5 years experience in selling digital capabilities/strategies
At least 5 years experience in leadership across complex internal/external engagements, including functional, international or cross-organizational teams
At least 5 years experience creating business plans/business cases,
At least 8 years experience in working with external/internal clients to transform enterprise marketing, digital channels and/or front-end office functions/capabilities
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.