Waters Service Engineer in Singapore, Singapore

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 6,600 employees and is represented in 125 countries around the world.

This is an individual contributor role that will be responsible for achieving high level of customer satisfaction primarily in the field of Waters solutions mainly in South East Asia region.

The incumbent will be responsible for inventory management, service contract sales and administration. This role requires approximately 50 % travel throughout SEA and must demonstrate a strong focus on customer satisfaction as well as excellent technical and troubleshooting skills. As a member of the Waters Global Service organization, the incumbent will gain fruitful insights into this international service portfolio of a dynamic organization.

  • Manage Installation, maintenance and support of customer solutions implementation primarily in HRMS instruments

  • Deliver system level training at customer sites

  • Lead efforts to resolve open CIT & TI cases

  • Manage service inventory according to Waters policies

  • Maintain CIT database on a daily basis to document work performed

  • Maintain sound knowledge regarding the technology and customers' application demands

  • Work with Sales & Application teams in respect to leads and any issues which would impact customer satisfaction or customer loyalty

  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times

  • Diploma / Bachelor’s Degree in Electronic / Electrical Engineering, Chemistry or a science related field

  • Minimum 3 years of relevant experience in a similar position; advanced training in electronic, mechanical principles preferred

  • Excellent communication & interpersonal skills

  • Strong organizational & problem solving skills

  • Drive for Results, able to work independently, multi-task and prioritize based on business targets

Competencies

  • Customer Focus

  • Situational Adaptability

  • Drives Results

  • Communicates Effectively

  • Manages conflict

Company Name: Waters Division

External Company URL: www.waters.com