Citi Service Relationship Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Associate's Degree/College Diploma

  • Job Function: Sales

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17030094

Description

Job Purpose:

Responsible for servicing and maintaining strong relationships with CitiGold customers, resolving customers’ queries and decreasing financial risk (anti-money laundering activities).

Key Responsibilities:

  • Service the CitiGold customers in account opening, account maintenance and service transactions on our consumer products and services

  • Support Relationship Managers in process, compliance and system consultation

  • Review Cold reports on anti-money laundering activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters

  • Perform regular self assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times

  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs

  • Take full ownership of customers' problems and ensure complete customer satisfaction of problem resolution

  • Exercise due diligence in customer care to ensure good customer contact experience with Citibank

  • Comply with Citibank policies and procedures to ensure safety and security of bank's and customer's asset

  • Support cross selling and referral efforts to contribute towards overall CitiGold platform sales

  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency

Qualifications

Experience/Technical skills:

  • At least 3 years experiences in branch frontline service

  • Knowledge of banking products and services as well as exposure to investment products and process would be an advantage

  • Proficient in Microsoft applications

Personal Skills:

  • Good communication and interpersonal skills

  • Strong team player with good relationship management skills and problem-solving skills

  • Meticulous and organised