Caterpillar Product Support Specialist in State Not Specified, Singapore

When you are a Product Support Representative at Caterpillar, you will contribute to enhanced customer loyalty through effective understanding of Caterpillar’s share of market related to Oil & Gas Engine Products, Parts, Service, and identify adjacent areas within a customer value chain where we can create value. You will provide the distribution team critical customer requirements that need to be addressed to ensure dealer product support growth through effective service capability and efficiency in each market segment.

Job Duties/Responsibilities may include, but are not limited to:

**Liaise among dealers, customers and other Caterpillar personnel and divisions.

**Be very familiar with the company’s processes, systems and methodologies.

**Accountable for identification, analysis and resolution of needs and problems in assigned discipline/district.

**Perform complex analysis work, identify and resolve problems that are more strategic in nature.

**Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions and develop greater communication skills.

**Direct work with other Caterpillar units, customers, and possibly demonstrate skill in negotiation, building consensus and achieving compromise.

**Analyze and communicate marketplace and competitive activity as well as information systems and identification of Caterpillar systems advantages and shortcomings to Caterpillar and dealer personnel.

**Consult on existing and potential customer equipment management services with focus on the fleet management value stream and specific customer issues.

**Advise on and recommend ways to enhance customer loyalty.

**Create and promote programs that increase sales and maximize price realization and profit margins (i.e. competitive warranty programs, competitive financing, machine control and guidance, and market based customer support agreements).

**Identify and supporte rollout of new products (i.e. Machine Control and Guidance, Parts, Insurance, Finance, Prime Products, Training).

**Continue to develop required proficiency level in the specified foundation competencies and skills.

**Assist dealers in business planning including and on effectiveness of meeting expected business results.

**Counsel dealers to develop increased human performance capability (identify performance gap solutions).

**Advise on existing and potential customer service issues and improvement measures (i.e. recommend ways to enhance customer satisfaction through training, financial/insurance services, customer support agreements, etc).

**Consult with dealers on process improvement methods and assist with process evaluation.

**Continue to develop required proficiency level in the specified foundation competencies and skills.

**Understand and keep current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization.

**Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement,

warranty policy, etc.

**Apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning.

**Provide direction to less experienced personnel.

**Along with manager, direct development and continual learning through experience and stay abreast of technology changes.

**Gain continued experience in the assigned territory or industry, enhance communication and people relationship skills, improve problem solving and analysis ability, build and use business skills, enhance use of Caterpillar systems and develop leadership abilities.

**Stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

Required Qualifications:

**A college or university degree or equivalent experience.

**6 to 8 years prior experience in field assignments and have demonstrated the ability to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers.

**Demonstrated ability to work on larger scale, more complex assignments and provide direction to lower level reps on project assignments.

Desired Qualifications:

**Familiar with gas and diesel engines in marine/oil & gas industries.

Job: *Marketing / Sales / Product Support

Title: Product Support Specialist

Location: Singapore-State Not Specified-Singapore

Requisition ID: 170006JM