BD (Becton, Dickinson and Company) Manager, Greater Asia Technical Relation Management in Tuas, Singapore
Job Description Summary
JOB RESPONSIBILITY Degree Of Accountability: - Maintain Operational Service Levels(through HCL) in Greater Asia Region - Oversee Incident/Service Request, Change Management - Manage outcomes via Operational SLA - Escalate management - Govern and facilitate lifecycle refresh - Deliver new Service/Technology requiring computing infrastructure - Steward IT Integration and Transformation projects - Partner w/HCL €“ Requirements to Execution - SPOC in GA Region for New Business(BRM) and IT initiatives requiring infrastructure through HCL - Drive Infrastructure Innovation - Influence Global Infrastructure Architecture & Design by partnering with Infrastructure Tower leads. - Evolve Standards & Technical Roadmaps - Accelerate automatics/automation, and build E2E process. - Introduce technologies to improve user experience - Introduce changes to reduce complexity and costs in environment Financial Impact: - Drive Infrastructure integration synergy - Minimizing end-user productivity downtime - Quality Impact: - Provide leadership to Greater Asia TRM organization. - Partner with regional IT BRM, Business/Function leads to identify needs and introduce new services and/or improvements to IT infrastructure portfolios - Act as an interface between regional sites, global infrastructure, change management, and technology support teams - Ensure communication of change implementations and service impacts within their region - Provide an escalation point for when service levels are missed or at risk and coordinate resolution of issues with infrastructure, change, and support teams - Deliver region or locality specific solutions required by the business - Identify and communicate region specific impacts of infrastructure changes and initiatives - Deploy regionally to both represent regional interests and ensure that global changes are implemented in each region - Provide regional program and project management services across all technology towers
Primary Work Location
SGP Tuas - Tuas
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare continuum. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.