Dell Advisor, Sales Operations in Singapore
Advisor, Sales Operations
Job ID R10599
Date posted 10/09/2017
Why Work at Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
A Partner/Internal customer facing position which requires an individual to be the key contact for focused partners and internal functions including Channel, Sales team, Operations team, etc in every channel related queries and supports. The individual provides supports for transactional requests from Channels and ensures that Channel transactional assistance requests are attended to in a professional and timely manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Support day to day operation and transactional support of sales requests from partners and making sure SLA are met
Drive Timely resolution of issues and proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Follow guidelines of Rules Of Engagement & ensures all policies, procedures and governance are followed
Maintain process documentation, checklists and partner training documents
Recommend ways to improve processes, internal tools, documentation and technology to improve work flow efficiency
Build positive partner relationships through proactive communication of issues, status, resolutions and future prevention
Coordinate and manage internal/external audits on process/systems
Will need to have the ability to provide partner training on system process/policy internally/externally
May be assigned with Ad-Hoc Project to manage which includes User Acceptance Testing(UAT)
At least 5 years’ experience in operation and IT industry
Understanding of channel business and/or overall transactions in accordance with partner operations
Must be a highly motivated and goal-driven individual who is passionate about what they do
Qualified candidate should have excellent organizational skills; be able to multi‐task; be a self‐starter and able to work with little supervision
Able to work independently and deliver results with minimal guidance
Excellent interpersonal, written and oral communication skills
Attentive to details and thorough
Must be able to quickly adapt to changing needs.
Familiar with postgre SQL language
Familiar with building Tableau and SFDC report
Expert in excel and macro
Fluent in English