Dell Advisor, Sales Operations in Singapore

Advisor, Sales Operations

Job ID R10599

Date posted 10/09/2017

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General Summary

A Partner/Internal customer facing position which requires an individual to be the key contact for focused partners and internal functions including Channel, Sales team, Operations team, etc in every channel related queries and supports. The individual provides supports for transactional requests from Channels and ensures that Channel transactional assistance requests are attended to in a professional and timely manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Support day to day operation and transactional support of sales requests from partners and making sure SLA are met

  • Drive Timely resolution of issues and proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements

  • Follow guidelines of Rules Of Engagement & ensures all policies, procedures and governance are followed

  • Maintain process documentation, checklists and partner training documents

  • Recommend ways to improve processes, internal tools, documentation and technology to improve work flow efficiency

  • Build positive partner relationships through proactive communication of issues, status, resolutions and future prevention

  • Coordinate and manage internal/external audits on process/systems

  • Will need to have the ability to provide partner training on system process/policy internally/externally

  • May be assigned with Ad-Hoc Project to manage which includes User Acceptance Testing(UAT)

Skills Required

  • At least 5 years’ experience in operation and IT industry

  • Understanding of channel business and/or overall transactions in accordance with partner operations

  • Must be a highly motivated and goal-driven individual who is passionate about what they do

  • Qualified candidate should have excellent organizational skills; be able to multi‐task; be a self‐starter and able to work with little supervision

  • Able to work independently and deliver results with minimal guidance

  • Excellent interpersonal, written and oral communication skills

  • Attentive to details and thorough

  • Must be able to quickly adapt to changing needs.

  • Familiar with postgre SQL language

  • Familiar with building Tableau and SFDC report

  • Expert in excel and macro

Fluent in English

Job ID

R10599