AIG Application Support Analyst in Singapore

Application Support Analyst

  • Job ID #:


  • Functional Area:

Information Technology

  • Estimated Travel Percentage (%):


  • Location(s):


  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Bachelors Degree (or equivalent)

  • Relocation Provided:


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Position Description:

Applications Support & Development Duties:

  • Identifying areas of improvements within Systems Department, be it processes, procedures or policies.

  • Suggesting/Identifying enhancements/improvements to AIG business systems, operational processes – when there is a need.

  • Operational/System support, which may include among others

  • Creation of “should be” process flows,

  • Impact analysis from target implementations ,

  • User management, in terms of eliciting real requirements, acceptance of target changes with the minimum disruption possible, etc.

  • Root-Cause analysis

  • Engaging, Managing and Liaising with the vendor or the appropriate service provider for problem investigation and resolution

  • Projects Management and Co-ordination, as and when needed assigned by either the IT Head or Program Manager.

  • Plan (which includes preparing test matrices, test conditions and input test data) and conduct user acceptance testing (UAT),

  • Builds Management, which includes:

  • Administration

  • Testing of builds in UAT

  • Ensuring and verifying the builds that are promoted to production

  • Requests Management, which includes

  • The initial logging of a problem, issues, or request, to its closure – follow up and follow though the whole process of request handling

  • Planning, Scheduling and Prioritizing of outstanding requests with respective HODs

  • Reporting Management

  • Month End reporting

  • On going Status Updates

  • Buddy System Updates

Position Requirements:

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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