State Street Client Services Representative (SSGM Global Link) in Singapore

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Position Description:

Global Link, an established and growing e-commerce company, is looking for a highly motivated individual for our Client Services Representative role. We are looking for someone to join our team in support the global users of our Foreign Exchange and ETF/Money Market suite of products. Primary responsibility will be to provide application support for our top-tier financial services customers.

Responsibility includes monitoring/handling daily operational tasks and to ensure that all deal processing is completed in a timely and controlled manner. The position is client facing with a strong emphasis on client service and problem resolution. The ideal candidate must show strong traits in exercising sound judgment, working in a pressure environment, prioritizing tasks, identifying potential problems, learning new concepts, following procedures and communicating with clients.

Job Responsibilities:

  • Handling of ALL General Customer inquiries
  • Train clients on system functionality across all product offerings
  • Monitor application and system events and notify clients of potential problems across all product offerings.
  • Support Application Programming Interface (API) connections
  • Technical Troubleshooting (Log in issues, machine configuration, etc)
  • Customer account and user set-ups
  • Handling of Linux log research and troubleshooting
  • Provide daily, weekly and monthly reports for customers
  • Handling Customer complaints
  • Trade research & resolution


  • Basic understanding of financial markets (Minimum of 2 years related experience)
  • A background in Foreign Exchange or Derivatives with knowledge of SWIFT, FX Trading, Government Securities and Settlement is preferred.
  • Call Center experience or similar role is mandatory
  • Working knowledge of Unix command lines
  • Must be proficient in various Windows Operating Systems
  • Able to think quickly, troubleshoot and problem-solve in real-time
  • Excellent verbal and written communication skills
  • Superior organizational and retention skills, telephone etiquette and listening skills
  • Eagerness to learn new products and technology – this includes trading spreadsheets, trading software and other products used by traders.
  • Japanese speaking skills a plus.
  • Highly motivated individual who is a good team player.

State Street Job ID: 162218

Location: Singapore

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Job Title: Client Services Representative (SSGM Global Link)

Job ID: 162218

Full/Part Time: Full FTE

Regular/Temporary: Regular

Location: Singapore