EY Core Business Services – Awareness & Adoption Advisor (Assistant Director), Singapore in Singapore
Title: Core Business Services – Awareness & Adoption Advisor (Assistant Director), Singapore
Job Number: SIN0033T
As part of our Core Business Services (CBS) team and you will support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.
With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The Awareness & Adoption Advisor contributes to the enablement of EY partners and practitioners to effectively and efficiently use knowledge tools and services to support them in winning and delivering work. This role works collaboratively with other EY Knowledge resources to promote self-service within the practice and to develop and deliver programs educating users about available knowledge tools, services and expectations of their knowledge sharing.
Your key responsibilities
Lead the development and delivery of knowledge training, raising awareness of knowledge resources to practitioners in a region, by creating appropriate materials as well as taking global materials and adapting them for local use.
Prioritize and deliver regional Awareness & Adoption activities defined within the domain integrated knowledge plan, including building relationships with local stakeholders, regional and Area Learning & Development to create opportunities to deliver knowledge training and awareness and integrate knowledge into and milestone events. Effectively manage competing priorities and multiple stakeholders with varying perspectives through proven management techniques, such as delegation, conflict resolution, influence or persuasion.
Lead or participate in the design and delivery of learning and awareness programs or deployment projects, using proven project planning and project management approaches, for community and enterprise-wide knowledge tools and services.
Work with knowledge managers, analysts in other domains, content or community advisors, application managers, and other teams’ members across domains and functions to optimize deployment development and delivery.
Depending on requirements, may deliver knowledge training and awareness activities to EY practitioners in a Global Talent Hub (GTH).
Build and maintain productive, collaborative relationships within the EY Knowledge colleagues, regional markets, BMC, L&D and the service lines, to understand business drivers, customize and deliver programs of mutual benefit to customers, and to leverage, learn from and minimize redundancies.
Monitor progress and assess impact of activities via measurements and determine future actions
Determine what change management techniques are most appropriate for the customer and outcome desired
Provide coaching to practitioners who need guidance on what knowledge resources to use and how to use them
Pass practitioner feedback on knowledge resources and tools to other parts of EY Knowledge, so capabilities and delivery can be improved
Apply appropriate use of EY branding, positioning and visual identity.
Pass practitioner feedback on knowledge resources and tools to other parts of EY Knowledge, so capabilities and delivery can be improved.
Resolve or appropriately escalate issues that impact the quality of training and awareness.
Analytical/Decision Making Responsibilities:
Understands the firm’s go-to-market strategy and service delivery models, how core business services support service delivery, and how knowledge awareness and adoption enables exceptional client service and high performing teams.
Understands EY Vision 2020 and Knowledge Transformation, and ensures team awareness and adoption support is aligned to them
Quickly defines problems, collects input, conducts assessments, draws conclusions and problem-solves.
Interprets policy to manage risk with regard to intellectual capital and knowledge-sharing.
Works independently within own region operating with minimum supervision, but collaboratively with others in EY Knowledge and the Area.
If responsible for managing Regional Awareness & Adoption Advisors in one or more regions, may also undertake recruitment, act as a counselor and participate in review committees, develop and deliver learning and development for the team, and make resource management decisions
Coaches and mentors more junior Awareness & Adoption team members and others across EY Knowledge
Skills and attributes for success
Strong experience in creating learning and development programs using innovative solutions, maintaining a global perspective but customize as appropriate
Experience with online research databases and websites, business information tools and SharePoint
Able to manage competing priorities, multiple projects and stakeholders with varying perspectives, with strong problem solving skills
Strong networking and relationship-building skills and able to communicate with and influence senior stakeholders
Able to take initiative and be proactive in a fast-paced and highly challenging environment, and complete a variety of tasks necessary to accomplish the job
Thinks globally, implements regionally (Areas) and acts locally.
Adapts to constantly changing work requirements while assimilating new information, analyzing it and effectively applying it.
Strong leadership, management and relationship skills, including cultivating a globally dispersed, integrated team, delegating, coaching, defining expectations, and building relationships focused on developing world-class practices.
Able to successfully implement business changes, appreciation of change management principles and concepts and a positive approach to change
Proficient in business English and the local languages (where applicable)
Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives
Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional/executive presence
Strong project management skills (facilitation, negotiation, follow-up)
Excellent organizational skills and attention to detail
To qualify for the role you must have
Bachelor’s degree in a related discipline or equivalent work experience
7 – 10 years’ experience in a knowledge, training or communications role with a proven track record
Experience working remotely/virtually
This role may require international travel. Some non-standard hours will be needed to accommodate global time zones.
Ideally, you’ll also have
- Prior working experience in global professional services organization or mid-tier firms will be highly advantageous
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
What working at EY offers
EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance . We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.