Dell Director, Customer Ed Sales in Singapore

Director, Customer Ed Sales

Job ID R11353

Date posted 10/09/2017

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

Dell is a customer-obsessed, industry-leading company. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

As an Education Sales Director, you will assist in driving growth and shaping the future of an industry leading education sales organization. You should be a self-starter who is prepared to develop and execute against a global coverage plan and consistently deliver on quarterly targets.

Principal Duties & Responsibilities

  • Determines global strategy including; defining customer targets, sales priorities and field integration of customer education resources.

  • Grows customer satisfaction across the assigned region by providing exemplary service and support.

  • Leading and directing the Customer Education Sales team; ensuring they are an efficient and effective team of sales professionals who are able to meet and exceed quarterly and annual sales quota targets and are performing regular site visits.

  • Develop, implement, and measure regional sales strategies and plans complete with accurate forecasts.

  • Assisting in sales efforts, legal contracting, and in resolving customer issues.

  • Attracting, engaging and retaining a team of high performing customer education teams and motivated field sales.

  • Training, developing and directing reports in product knowledge, time and territory management, and competitive knowledge.

  • Providing ongoing feedback and coaching and host regularly scheduled performance reviews.

  • Participating in various headquarter/regional planning and training activities.

  • Coordinates and incorporates Partner execution plans with channel education team.

  • Creates & articulates compelling value propositions around Education offerings.

  • Develops long-term strategic relationships with key accounts.

  • Approximate annual travel requirements – 30%


  • MBA degree or equivalent work experience required.

  • 7+ years of significant industry knowledge and experience.

  • Ideal candidates will have experience selling Managed Services, Consulting Services, Storage and Cloud, Dell EMC products or similar solutions tied to enterprise and client solutions.

  • Must be conversant in Global Service related topics, methodologies, industry trends, and core technologies.

  • Must be able to demonstrate experience in developing executive-level relationships; demonstrate business acumen in presenting solutions on an ROI basis, strategies, successful penetration of new accounts, and building successful client relationships across an entire spectrum of buyers, influencers and executive-level decision makers across a broad spectrum of solutions.

  • Ability to work collaboratively in a team-based environment and execute upon agreed strategy.

  • Direct field experience in working with enterprise accounts.

  • Extensive customer network and expert level tracking skills.

  • Proven history of meeting and exceeding quotas.

  • Excellent written and verbal communication skills.

  • Expert project management and executive-level presentation skills.

  • Extensive knowledge of product lines, technical knowledge, customer care, sales, policies and procedures.

Company Description:

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?

Life at Dell means collaborating with dedicated professionals with a passion for technology. When we see something that could be improved, we get to work inventing the solution. Our people demonstrate our winning culture through positive and meaningful relationships. We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. Our team members’ health and wellness is our priority as well as rewarding them for their hard work

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