Chicago Mercantile Exchange Senior Globex Support Analyst in Singapore

Senior Globex Support Analyst




CME Group: Where Futures Are MadeCME Group ( is the world’s leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day – whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. With 2,500 employees located around the world, we’re small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

Job Description:

  • The Senior Globex Support Analyst will focus on gaining technical proficiency and a working knowledge of CME’s electronic trading environment (Globex) in addition to OTC and auction markets.

  • The Senior GCC Analyst is responsible for daily operations of Globex electronic trading system and OTC platforms, along with performing first level product and market support for CMEG customers.

  • The candidate will deliver Globex and OTC critical assistance including error trade, order status, order cancel and net position support.

  • Deliver advanced technical assistance including front-end, trading platforms and match engine functionality as well as all requests for service restoration.

  • Provide advanced informational assistance on markets, products and exchange trading systems.

  • The Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistance via telephone and electronic means.

  • The ability to be a collaborative team player that is a self-starter and can interact effectively with different cultures is required.


  • Bachelor’s Degree in a related discipline

  • Advanced Degree desirable

  • Professional Training desirable

Experience Requirements

  • Ten years in capital markets industry

  • Five years of customer-facing experience in a financial setting

  • Significant experience in trading/brokering environment

  • Strong understanding of futures and options trading

  • Substantial exposure to electronic trading platforms

  • Software Requirements: proficient with Microsoft Office, advanced abilities with Excel

  • Previous experience within trading, support, market analysis and customer support

  • A solid understanding of Commodities, Interest Rates, Energy and FX Derivative Markets

  • Knowledge of futures, options and OTC products across multiple asset classes

  • Applicants must be able to demonstrate strong verbal, written and problem solving skills.

  • Advanced understanding of electronic trading (i.e. algorithmic behavior, order types)

Software Requirements

  • Strong understanding of Microsoft Office with an emphasis on Excel (VBA experience a plus)

  • Significant experience with leading industry charting/news platforms

  • Strong familiarity with electronic trading platforms

  • Knowledge of statistical programming languages a plus


  • Fluency English Required

  • Conversational Japanese, Korean or Mandarin preferred

As the world’s leading and most diverse derivatives marketplace, CME Group ( is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:

  • The widest range of global benchmark futures and options available across all major asset classes;

  • The most advanced trading technology;

  • Industry-leading clearing and risk management capabilities;

  • A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,

  • A great place to work.

With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.

We hope you will consider joining our world-class team.