Facebook Small Business Account Manager, ANZ (Singapore) in Singapore
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook’s mission is to make the world more open and connected. The SMB team contributes directly to this mission by connecting every small business in the world with their customers on Facebook and then helping them grow through solutions like pages and advertising. We succeed when we help our customers grow their business. In this role, you will be responsible for demonstrating the value of Facebook’s advertising solutions through scaled education initiatives and pre- and post-sales support strategies in a team driven environment. Ideal candidates will have previous experience in account management and/or selling marketing solutions. This position is based in Singapore.
Provide pre and post-sales support to small and medium advertisers for all online sales ad products
Partner with agencies and other third parties to scale advertiser growth and service
Work directly with advertisers and agencies to improve performance of Facebook Pages and ad campaigns
Grow revenue through reactive and proactive initiatives
Create collateral to educate and inform advertisers
Gather advertiser feedback to enhance current and future ad products
Identify trends to increase advertiser satisfaction with the support process
Develop solutions to optimize team workflows and improve team efficiency
Work cross-functionally with Sales, Marketing and Product teams within Facebook.
BA/BS degree with outstanding academic performance
5+ years experience in account management or sales
Prior experience working with digital agencies and/or clients in retail, e-commerce, retail and travel industries
Excellent written and verbal communication skills
Experience as a Facebook user and familiarity with Facebook’s ad products
Prior experience working with Salesforce or other CRM systems is a plus
Strong problem solving and quantitative analytical skills, expertise in Microsoft Excel and/or SQL is a plus
Proven ability to prioritize and manage multiple projects while maintaining strict attention to detail
Highly motivated and able to thrive in a fast-paced start-up environment and execute in a timely fashion.