State Street Transfer Agency, Assistant Vice President in Singapore

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It’s also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You’ll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us.

State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristics.

**Job Summary**

At this level you will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management of the department. You will be expected to direct and plan the department’s activities with a major focus on department strategy, change management, resource planning and development, client relationship management and risk reduction. You are also required to demonstrate a comprehensive knowledge of relevant work processes alongside a broad understanding of related and interfacing activities to provide effective management of the Transfer Agency.

Job Duties and Responsibilities

LEADERSHIP

  • Responsible for the setting and achievement of specific department performance targets and objectives
  • As a member of the senior management team lead, direct and manage the department
  • Exercise operational oversight within the department and make sound operational decisions
  • Contribute to the development of the organisation in terms of financial planning, business strategy, service offerings and HR policies
  • Make sound operational decisions

CLIENT RELATIONSHIP

  • Ownership, management and development of strong client relationships
  • Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
  • Ensure that procedures, policies and processes are adhered to so that a high quality service is delivered to the customer. Drive procedural changes to improve performance of the department or of related business areas
  • Maintain and develop expertise, demonstrating judgement and an understanding of the business
  • Responsible for the ownership and management of vendor, audit and regulatory body relationships, as required

RESOURCE MANAGEMENT

  • Identify and secure resources required by the department and ensure effective utilisation
  • Ensure that Transfer Agency is properly resourced both in terms of people and technology whilst complying with agreed budgetary guidelines
  • Actively support the overall organization and Transfer Agency Training Plan
  • Assist more senior colleagues and deputise in their absence
  • Utilise management information to assist in managing both clients and resources
  • Focus on development opportunities for your direct reports and ensure a focus on non-operational management within the department
  • Using corporate PPR tools, actively participate in the performance appraisal process and monitor overall timeliness of completion for the entire team with your direct reports

RISK & REGULATORY

  • Ensure compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organization
  • Promote risk awareness, assessment and control within the department
  • Drive the development and implementation of appropriate procedures to meet internal control and external compliance/regulatory requirements
  • Understand the risk environment within the department and manage appropriately

COMMUNICATION

  • Provide regular feedback to managers and more senior colleagues with regard to Transfer Agency operations
  • Lead and contribute to operational, client, risk, audit and regulatory meetings as required
  • Lead and contribute to your chosen Focus Group

CHANGE MANAGEMENT

  • Create an environment that is flexible and adaptable and be a champion of change
  • Initiate and oversee tasks within a continuous improvement drive to ensure that the Department is efficient and seen as customer and quality driven
  • Provide support during the implementation of change
  • Ensure participation in the completion and implementation of department wide projects as required and lead local team initiatives

Knowledge, Skills & Experience Required

  • Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure.
  • Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
  • Strong written & verbal communication skills
  • Possess excellent organisational, planning and co-ordination skills.
  • Ability to work accurately to tight deadlines
  • Proactive and able to work independently and as part of a team
  • Comprehensive procedural, technical and product knowledge of the Transfer Agency business is required. This should be complemented with a strong understanding of Fund Accounting, Custody and Regulatory background to Funds Industry.
  • Typically candidate will have 8-10 years experience in a similar environment including at least 3-4 years in a management capacity.

Core Competencies

  • Accurate and Precise
  • Team Oriented
  • Organised
  • Personable
  • Flexible
  • Self-reliant
  • Enthusiastic
  • Excellent communications skills

State Street Job ID: 163415

Location: Singapore

To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

Job Title: Transfer Agency, Assistant Vice President

Job ID: 163415

Location: Singapore