Alcatel-Lucent CX Practice Lead in United States

Description:

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.


As Practice Lead you will:

  • Serve as the preeminent domain expert and passionate advocate of Customer Experience Management solutions at A&A Nokia.

  • Consolidate cross geographical industry best practices, current and future client needs including incorporating insight from clients, service and sales, user research, feature usage and win/loss data.

  • Research market trends and competitive landscape towards evolving a forward thinking thought leadership

  • Articulate the product vision and provide an entrepreneurial approach to roadmap prioritization using business cases and ROI justification from a field perspective.

  • Introduce new solutions to the market through engaging key clients and partner

  • Support the field sales teams take the solution to market via direct client engagement

  • Provide both long range and short range market and product needs

  • Assist / Develop Go to market and pricing strategy

  • Develop and execute sales training plans and assist marketing create collateral assets for effective online and print media marketing.

  • Plan and lead marketing events as a designated speaker, evangelizing the solution space.

  • Develop user stories and requirements in line with market and customer needs

  • Act as user champion when coordinating product needs with business stakeholders and align all development activity with business goals and priorities

Qualifications:

5 years of experience in a market-facing software/cloud solution management, user experience, or consulting role

  1. Proven Experience in Customer Experience Management solutions, preferably in the Telecom Space.

  2. Capable of developing a product vision and priorities through client and user observation

  3. Objectivity and the ability manage and prioritize competing requests

  4. Ability to clearly articulate business requirements

  5. Ability to conceptualize, negotiate and sell ideas internally and externally

  6. Ability to work with the Global Sales Organization and sell the solution

  7. Ability to work and communicate effectively with engineering teams to accomplish project goals

  8. Ability to implement concepts, ideas and plans while functioning in a flexible, constantly changing environment necessary

  9. Capable of managing multiple stakeholders on the best course of action for the product

  10. Communication skills are key writing, listening, and presenting

  11. Strong problem solving skills and willingness to roll up one s sleeves to get the job done

  12. Experience with client facing web applications. Primarily in the customer experience management domain.

  13. Must be a strong collaborator, team player as well as an individual contributor

  14. JobGrade / Level: 10

Job: fNokia Marketing & Sales Development

Primary Location: Asia Pacific & Japan

Schedule: Full-time

Req ID: 1700000CT1