Expeditors Agent/Lead Agent- Customs Brokerage in SINGAPORE, Singapore
Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe.
Follow up on inbound shipments and ensure timely delivery to consignee.
Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer
Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations
and directives, as required.
Ensure that discrepancy related to shipment is reported to customers and origin offices promptly
Complete customs competency test and able to file for customs entry whenever necessary/required
Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations
Ensure Key Performance Indicators on customs entries are met within customers’ requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations
Achieve 100 % customer satisfaction at all times through understanding customers’ needs and handling requirements as well as ensuring 100% compliance
Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
Answer all incoming calls promptly and politely
Develop good rapport with the customers
Ensure all data are entered into system timely and accurately
Ensure that freight and handling charges are billed to customers timely and accurately
Prepare and submit reports timely whenever required
Take up additional tasks as required to meet department’s needs
Tertiary educations with 1 year working experience. Fresh graduates are also welcomed
Other Skills/Expectations :
Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
Good interpersonal and problem-solving skills Good communications skills with good command in written and spoken English
Must possess initiative and adopt a positive and pro-active demeanor
Committed to the job and work assignments given
Good understanding of Customer Service culture
Team Player and able to work with a variety of personalities across all levels of the organization
All your information will be kept confidential according to EEO guidelines.