Agilent Technologies, Inc. Business Process Representative in Singapore, Singapore
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Single entry point for customer creation and maintenance requests in Agilent ERP system. Ensure data within CRM and ECC are of the highest standard in terms of quality and completeness Answers to requests/queries coming through the CMD webtool/ email/CRM while respecting Service Level Agreement (SLA). Ensuring consistent data formatting and complying with regional/ local regulations together with Agilent requirements. User registration for Agilent Direct Online Store. Liaising with CSR/ Contact Centers in order to confirm reliability/ validation of Customer data.
Actively participate in Global Projects in the areas of Customer Master Data Architecture, Quality Improvement, including Hierarchy maintenance.
Works on business system/process assignments with broadly defined objectives
Solves straight-forward issues, challenges and problems within system/process of specialization
Validate customer master data, find duplicates and integrate into Agilent processes.
Bachelors or Master Degree or University Degree or equivalent.
ideally 3-5 years’ relevant experience, in a similar role
Experience in SAP ECC Customer Master Data maintenance, and Data Quality.
Experience in SAP CRM Customer Master Data maintenance and Quality
Experience in SAP HANA requirements gathering for Customer Master Analytics and Dashboarding
Demonstrated experience in relational database concepts, including practical experience in SQL or MS Access
Verbal and written Korean is a must
Agilent is an equal opportunity employer.
Date Posted: 21/Mar/18
Job Title: Business Process Representative
Business: Global Infrastructure
Job Category: Administration
Job Sub-Category: Business Process
Region: Asia Pacific
Country or Area: Singapore
Shift: Day Job
Job Type: Experienced
Travel Required: Occasional
Duration (Temp Positions Only): 4-6 months
HR Country Location: Singapore
HR Town/City Location: Singapore