Agilent Technologies, Inc. Business Process Representative in Singapore, Singapore

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Single entry point for customer creation and maintenance requests in Agilent ERP system. Ensure data within CRM and ECC are of the highest standard in terms of quality and completeness Answers to requests/queries coming through the CMD webtool/ email/CRM while respecting Service Level Agreement (SLA). Ensuring consistent data formatting and complying with regional/ local regulations together with Agilent requirements. User registration for Agilent Direct Online Store. Liaising with CSR/ Contact Centers in order to confirm reliability/ validation of Customer data.

Actively participate in Global Projects in the areas of Customer Master Data Architecture, Quality Improvement, including Hierarchy maintenance.

  • Works on business system/process assignments with broadly defined objectives

  • Solves straight-forward issues, challenges and problems within system/process of specialization

  • Validate customer master data, find duplicates and integrate into Agilent processes.

Qualifications
  • Bachelors or Master Degree or University Degree or equivalent.

  • ideally 3-5 years’ relevant experience, in a similar role

  • Experience in SAP ECC Customer Master Data maintenance, and Data Quality.

  • Experience in SAP CRM Customer Master Data maintenance and Quality

  • Experience in SAP HANA requirements gathering for Customer Master Analytics and Dashboarding

  • Demonstrated experience in relational database concepts, including practical experience in SQL or MS Access

  • Verbal and written Korean is a must

Agilent is an equal opportunity employer.

Date Posted: 21/Mar/18

Requisition: 2075577

Job Title: Business Process Representative

Business: Global Infrastructure

Job Category: Administration

Job Sub-Category: Business Process

Region: Asia Pacific

Country or Area: Singapore

State/Province: Singapore

Town/City: Singapore

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Occasional

Duration (Temp Positions Only): 4-6 months

HR Country Location: Singapore

HR Town/City Location: Singapore