SAP Chief Project Expert Job in Singapore, Singapore
Requisition ID: 173498
Work Area: Consulting and Professional Services
Expected Travel: 0 - 70%
Career Status: Executive
Employment Type: Regular Full Time
Career Level: T5
Recruiter Name: Mike Woo
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Chief Project Expert (base: Singapore or other Southeast Asia countries)
The Chief Project Expert is responsible for managing and delivering strategic complex engagements, programs and multiple inter-related projects within a given business strategy to the desired program results. The Chief Project Expert has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors.
They ensure effective engagement oversight, including engagement, program and project reviews to affect customer success and serve as a mentor to project managers on program or engagement issues. They are able to manage complex contractual constructs including Premium Engagement Service Agreement, Country Framework Services Agreement with multiple SOW. Typically SAP is a prime contractor with involvement of several subcontractors and SAP LoS such as Cross-LoB Premium Engagement, Enterprise Support, Global Consulting Delivery, Custom Development, SLO and Cloud Delivery (including HEC).
They reinforce enterprise knowledge management through the communication of engagement and program lessons learned and best management practices development. There are several key types of engagements which program managers lead:
Large and complex engagements and programs
Recovery of troubled engagements and programs
Support to pre-sale and set up of large and complex engagements or project portfolios at large accounts (typically at PCN accounts), strategic projects and ramp-up projects
Act as trusted advisor to customer’s C-level executives at strategic accounts.
Key Areas of Responsibility and Tasks
Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention Next Generation (and other PE engagements)
Scope and estimate the engagement
Determine required resources for the engagement
Assess, document and communicate risk for the engagement
Position SAP Activate as delivery methodology
Lead and own engagement-planning and program-planning activities
Oversee the delivery of multiple projects related to successful engagement or program execution.
Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.
Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
Define strategic objectives of large and complex programs, benefits realizations plans of large programs including KPIs to be delivers
Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
Experience in delivering SAP primed Fixed Price (FP) and Time and Material (T&M) engagements
Set-up and maintain the Governance Model with PMO over the entire lifecycle of the program.
Active risk management, implement and maintain an ongoing risk and quality management framework,
Assurance of active executive sponsorship at client side,
Build proactive formal and informal communication/relationship with key stakeholders outside of key STC Team – increase coverage
Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAM, legal, contact and negotiation and sales colleagues,
Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
Resolve political, resource, budgeting, change and legal issues affecting the program.
Escalate early issues about the projects / program to account management and Field Services Leadership. Drive de-escalation management on behalf of the project with SAP and customer stakeholders.
Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP.
Maximize use of multiple SAP LoS such as PE, GCD, BTS, CD, ES and Education to maximize value for the client and cross-sell SAP Services and Products.
Interface with internal functions (DPO/PMO, controlling, GRC, MCC, PE, etc.) to ensure visibility and transparency of results
Sales and Business Development
Close work with SAM, SSAM, GAD and product sales colleagues on large bids and proposals for new business.
Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for SAP with minimal risks.
Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
Set-up and deliver Premium Engagement services under the MaxAttention Next Generation Agreement.
Set-up and maintain value partnership (by using BTS services) in order to support client’s business case and benefits model.
Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects
Coaching & Mentoring
Oversee effective engagement oversight and reviews to affect customer success.
Serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks
Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.
Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices.
Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology
Competencies and Skills / SAP Values
Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
Excellent understanding of SAP solutions and of the consulting business processes and functions.
Highly developed business acumen.
Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
Ability to train, mentor and develop program managers and project managers in project management methodologies and their application.
Knowledge of the strategic and operational issues of engagement management, program management and project management.
Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
Adaptability and flexibility to manage deadline pressure, ambiguity and change.
Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
Ability to manage in a matrix environment.
Job Tasks & Roles related to Integration Project / Program Management
Agile Project Management
Customer Service Management AMS
Manage Premium Engagement
Project Management in Cloud Projects
Manage Delivery of Service Products
Project Management in Custom Development Projects
Project Management Office
Steering Board Membership
Experience & Language Requirements
7 – 10 years of project management experience in large scale, high risk, or strategic projects/program.
3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
Demonstrated experience leading cross functional teams within a formalized methodology.
Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
LoB or LoS management experience of small and medium size team is desirable
P&L of LoB experience is desirable
Experience in managing project P&L in cross-LoB delivery of SAP engagement
Experience in managing international consultancy is desirable
Strong leadership and people management skills is desirable
Leading in matrix organization and without formal authority
Multicultural sensitivity and work in international environment with global clients
- Solid experience in international implementation experience is a must
- Industry focus is an asset (1-3 industries or sectors)
Other languages: desirable
Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience
Master’s degree, preferably in commerce, engineering, information technologies or MBA is an asset
Professional Training & Certification
PMP or PgMP certification and /or other industry and project management certifications
PM Fundamentals or similar
SAP Project Reviews
PM Key Deliverables
SAP Solution Manager
Project Leadership Excellence (PLEX), Excellence in Delivery Management (EDM) or similar interpersonal skills course
Project Management Tools (PEM, PtD, etc.)
One Service Enablement Courses
SAP S/4HANA Training Programs – including management of digital transformation projects, management of projects with Premium Engagement, Enterprise Support, Custom Development, System Landscape Optimization, Cloud (SaaS), HANA Enterprise Cloud and internet of things projects
SAP Activate certification CACT2016 SAP Activate Project Manager
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