Citi Fund Accounting Oversight Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18008808


  • Responsible for the review of daily/weekly/monthly NAV ensuring accuracy and timeliness of delivery

  • Serve as a primary point of contact for assigned clients on Fund Accounting enquiries, complaints and any other service issues

  • Champion superior client satisfaction by acting as an advocate for clients and ensuring that queries are tracked, satisfactorily resolved in a timely and accurate manner against agreed service standards and in line with client satisfaction criteria

  • Design and implement quantitative and qualitative metrics to demonstrate improvement in client incident/issues management coupled with regular reporting on client issues and complaints at predetermined intervals

  • Identify and anticipate client challenges and issues proactively and work with internal stakeholders on client solutions with no or minimal escalation

  • Monitor key client deliverables and initiatives while identifying opportunities to improve the overall service experience

  • Lead incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is complete and preventative measures are appropriate and effectively implemented

  • Partner with internal stakeholders to effectively manage client change requests within a controlled framework to ensure requirements are met and within reasonable timeframes

  • Champion innovation and challenge manual and inefficient processes to drive scalability and reduce operational risk

  • Assist with new client implementations and migrations by leveraging on a solid understanding of Citi’s internal processes and an ability to deliver added value on complex issues


Skills and Competencies:

  • Experience in fund services industry will be an advantage

  • Proven ability to lead the introduction of complex change in a challenging environment

  • Proven ability to meet new challenges, assimilate new information and to influence people through maturity of approach

  • Proven ability to manage and lead large teams both in-location and remotely

  • Experience of coaching and developing others

  • Team player - able to articulate one's own position clearly, based on fact, but sensitive to the positions, needs and requirements of others

  • Driven, resilient and tenacious, able to apply the learning from set-backs or challenges to good effect

  • Valuing diversity: demonstrate an appreciation of a diverse workforce. Appreciate differences in style or perspective and use differences to add value to decisions or actions and organisational success

  • Strong leadership skills particularly in dealing with internal stakeholders, vendors, service providers and our clients across geographic boundaries