Citi GCG - Channel Delivery Lead in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17004407


ATMs play a significant role in bank’s distribution landscape providing customer convenience, perceptual scale and revenue opportunities. Regional ATM channel team is working to reduce overall costs and improve operational efficiency while keeping fraud levels low and enhancing customer experience. Regional lead also strategically looks to reduce excess inventory, optimize ATM networks, improve operating efficiency and lower processing costs.

The regional ATM Channel lead is expected to demonstrate leadership by clearly defining and executing the ATM approach to ensure alignment with banks’ Omni-channel strategy for all 17 APAC/ EMEA markets. Responsibilities include -


  • Work with 17 markets to provide businessdirection and strategic guidelines regionally

  • Partner with regional tech and ops team todevelop, execute new solutions/ concepts/ options within the ATM network

  • Work in conjunction with local, regional andglobal teams, building the self-service and distribution plan for the future.This includes working on managed service model under the global framework.

  • Lead ATM governance regionally to defineroadmap, optimize existing distribution, rationalize fleet, improveproductivity and reduce asset book value

  • Share best practices and leanings frominformation security, fraud prevention functionality and cash management, andprepare for periodic ATM audits

  • Create and track the ATM P&L for theregion, and actively look for new ATM revenue streams

  • Work with various regional and country teamsto ensure periodic execution of MCA assessment

  • Global ATM Managed Services RFP – ManagedService Provider

  • Financialdue diligence for ATM Global RFP for APAC and EMEA market

  • BusinessCase Preparation from risk assessment and contract management perspective

  • Countrylevel assessment on the scope of work and corresponding agreement sign-off

  • Track rollout


The ideal Candidate would meet the following requirements:

  • 8+ years of professional experience inBanking Processes and Platforms or Fintech. Knowledge of ATM distribution, cashmanagement or ATM managed services would be an advantage

  • Experience in leading large regional &global initiatives or teams

  • Experience with cross-functional initiativesthat involve multiple stakeholders e.g.: Business teams, technology, legal,compliance, operations etc.

  • Experience related to business requirementsdefinition, program management etc.

  • Strong interpersonal and communicationskills. Ability to develop partnerships across teams

  • Strong presentation and influencing skills