Citi GCG - Regional Digital Acquisition Insights Lead in Singapore, Singapore
Primary Location: Singapore,Singapore,Singapore
Education: Bachelor's Degree
Job Function: Marketing
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 25 % of the Time
Job ID: 17019354
Citibank APAC has an ambitious agenda to transform its business over the next three years and there will be an unrelenting focus to digitize every experience to give to our prospects and existing clients. One key focus area is a priority to accelerate the transformation of sales to new and existing customers from an offline model to a dominant digital model.
Our future success will be built on our ability to develop and implement best-in-class online acquisition journeys for 17 markets (APAC and EMEA) and scaling our testing and optimization capabilities in relevant markets.
The objective of this role is to develop and scale our creative testing and experience optimization capabilities, and is accountable for increasing lead conversion rates across our digital channels.
The successful candidate will have proven experience in optimizing web and mobile funnels leveraging clickstream data, and web logs, A/B and multivariate testing; developing and maintaining prioritised testing backlogs across multiple products and work streams; and deploying and continuously optimizing UX flows and will be familiar with web analytics and testing tools – preferably Adobe Analytics and Adobe Test and Target. They will ideally have experience optimizing eCommerce experiences and acquisition funnels.
Work with product and local market stakeholders (Cards, RetailBanking, Loans, Insurance and Mortgage) to develop web experience optimizationstrategies for 17 markets (APAC and EMEA), aligning on and achieving conversionrate targets
Evolve and develop Citi’s creative insight and optimizationroadmap for 17 markets (APAC and EMEA)
Develop and maintain the experience optimization roadmap andbacklog for Cards and Retail Banking products across the Region
Identify best in class UX initiatives to drive leads through ourmobile and web funnels to conversion – from landing page to applicationsubmission
Work closely with in-house analytics team to gain insights formaking experience optimization decisions
Understand the drivers of the sales funnel from awareness toapplication
Work with Sales Heads to put together the best process andapplication experience
Develop a centre of excellence for experience optimization,educating stakeholders across 17 markets in UX best practice
Work closely with media and Martech SMEs in the Region to developa best in class infrastructure to achieve optimal campaign performance,ultimately reducing the cost of acquiring new clients through our digitalchannels
The ideal candidate will meet the following requirements:
8+ years of experience in Digital Marketing
UI/UX and web metrics experience is a distinct advantage (SiteCatalyst, Google Analytics)
Strong people and project management skills with the ability to multitask
Independent and self-motivated with a high level of initiative and energy
Demonstrated ability to deliver results that is timely, relevant and effective
Excellent communication skills and relationship building skills