Citi GCG - Rewards and Loyalty Manager in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Product Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17037634


This role will be responsible for the Singapore’s Citi Rewards Program and Global Rewards Platform, driving Citi’s continued leadership in the Rewards & Loyalty space.

Key responsibilities of the role include:

  • Deliver sharp differentiated Rewards propositions, keeping ahead of the competition, and aligning to global/regional guidelines & framework. Adopting global standards that enable local empowerment

  • Drive the business development plans for Citi ThankYou Program and Platform

  • Manage key rewards corporate clients

  • Own the entire customer rewards journey from initial engagement through to fulfilment

  • Deepen customers relationships and loyalty through continual engagement and relevant offers & privileges

  • Manage cost per point

  • Drive increased redemptions on channels such as Citi ThankYou, Travel Portal, Cash Rebate redemption, Select and Credit etc

  • Support and drive greater synergies with various credit card products

  • Manage all aspects of Citi ThankYou, including vendor relations, technical enhancements, UAT testing, process improvements etc

  • Execute marketing programs / campaigns, working closely with Marketing, E-business, Legal, Compliance & Decision management

  • Deliver client excellence, achieving leadership in bottoms up NPS for rewards redemption

  • Run business in control with laws, regulations and our own policies to protect the brand and the franchise


  • Graduate, preferably in business development or sales or marketing or related discipline

  • Minimum 5 years working experience in the above discipline

  • Strong negotiation and interpersonal skills

  • Strong written and oral skills

  • Strong presentation and report writing skills

  • Has initiative, is self-motivated and resourceful

  • Ability to work independently and driven for results

  • Good analytical, financial skills

  • Ability to grasp operating and technology procedures