Citi GCT Asia and EMEA Head of Data Services in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18021811


Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Citi’s Global Consumer Bank (GCB) is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: Develops our People, Drives Value for Clients, Works as a Partner, Champions Progress, Lives our Values and Delivers Results.

Overview of the Role

Citi’s Global Consumer Technology (GCT) organization serves the GCB global suite of products providing a full range of innovative and comprehensive set of services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence and a powerful global franchise.

Reporting to the Global Consumer Bank Technology Head of Data Services, and with a matrix reporting to the GCT Asia and EMEA Head of Technology, the Asia/EMEA Data Services Head is responsible for leading the Asia/EMEA data teams servicing all 17 Asia/EMEA markets and will also partner with the wider global data competencies to accelerate Technology’s agenda of advanced analytics, data governance & performance management, data & integration architecture, and tools & platform engineering.

The Asia/EMEA Data Services Head is the direct point of contact for Asia LOB/EO&T heads, for all Data Services matters, and as a permanent member attending Asia/EMEA Consumer Leadership forums, is responsible for overall service and engagement interface into all relevant business executive committees.

Priorities include

Enhancing Data and Analytics capabilities to accelerate delivery of key data initiatives against business goals, including:

  • Driving maturity in advanced analytics + ML (Machine Learning), and existing data (e.g., Teradata) and holding accountability for BI (Business Intelligence), AML (Anti-Money Laundering), KYC (Know Your Customer), and Regulatory

  • Defining a tiered data model (Improve/Wrap/Sell)

  • Implementing a test & learn approach

  • Directly engaging with global functions and regional leadership to ensure close alignment on a portfolio of regulatory programs

  • Ensuring close alignment with Citi Enterprise Data organization GCT CTO Data Architecture to enforce consistent architectural design principles within wider GCT data organization.

  • Owning all processes for local Data Services portfolio management; help shape, pressure-test, and ensure strategic alignment of Book of Work with Business goals.

  • Assessing and aligning where needed GCT-wide global competency teams, knowledge expertise, resources and capacity to the Book of Work, and align with global standards / guidelines from Capacity Management.

  • Applying and scaling Agile delivery practices across initiatives.

  • Ensuring Citi’s data expertise and service delivery is continually improved and of the highest quality and is aligned to the wider GCT Data global organization.

Cultivating Talent & Skills

  • Attracting and developing new and existing talent to meet our internal and external customers’ needs and ensure forward sustainable success

  • Promote and grow a highly innovative and industry leading data and technology culture for APAC/EMEA

  • Implementing a Future-ready skills program for data services

  • Ensuring laser focus on developing and maintaining the organization’s competitive advantage

  • Promoting and growing a highly innovative and industry leading technology culture.

  • Defining and implementing APAC/EMEA Data Services sourcing and procurement strategy.

  • Minimizing disruption to BAU activities that are working well today

Organizational Scope and Accountability

  • Implement governance processes for Data Services programs (e.g., program portfolio reporting and dashboards; ensure alignment against GCT / GCB strategic priorities) and migrate programs to more agile ways of working.

  • Create forum to consistently monitor and proactively adjust Data Services driven initiatives, utilizing benchmarking, trend data, and external analysis.

  • Oversee planning, development and rollout of SAFE agile methods, tools and training; and agree the optimal design of Customer Journeys to support the bank’s aspiration of being the best digital bank in the region.

  • Maintain strong relationships with senior business partners, control organizations, other technology functions and external regulators and vendors.

  • Find, develop and advocate a deep and diverse talent pool within the organization and offer effective coaching and development.

  • Champion an inclusive and diverse global mindset.


  • The ideal candidate will come from an international organization, and be a global visionary leader in engineering/technology who will drive priorities while balancing risks, capital allocations, and change complexities throughout the enterprise.

  • 10-15 years of demonstrated Sr. Technology Leadership roles in the financial industry or a related field with a strong understanding/focus on digital technologies to include middleware integration; scrum/iterative application development, web oriented architecture, API strategy and Cloud computing.

  • Bachelor degree in computer science, information technology, software engineering or a related field; Master’s degree preferred.

  • Experience building consumer facing applications and virtual technologies expertise is preferred. A rounded knowledge of all aspects of the technology stack in a large scale, complex organization is critical.

  • Successful track record as a change leader in a large and complex environment.

  • Demonstrated ability to take an organization from a perspective of legacy technology to a position of industry leading technology innovation.

  • Possess a track record of transforming a global business through strong execution and delivery.

  • Strong talent focus and ability to successfully recruit and develop experts from leading organizations across the globe.

  • Ability to communicate a compelling vision and inspire others to deliver on an ambitious, complex, global roadmap.

  • Ability to engage and influence stakeholders at all levels within an organization, from the most technical engineer to the most savvy business / executive leader.

  • Possess uncompromising ethics, unwavering integrity and understanding of risk & regulatory process, as well as outstanding communications and interpersonal skills.

  • Familiarity with the major line of business activities within a large global financial institution. Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles.


  • Be creative and passionate, driven by a desire for innovation and creation of an amazing client experience – smart risk taking – outside the box thinking

  • Possess first hand insights into the way that digital transformation is affecting industry and knowledge of best practices

  • Demonstrate an ability to identify and act upon unique insights and apply them to solve unmet needs and an expertise leveraging/synthesizing competitor, emerging technology, and other marketplace trends to draw out implications to support the team's overall mission and goals