Autodesk Production Support Analyst, Cloud/CRM Applications in Singapore, Singapore

Production Support Analyst, Cloud/CRM Applications Location: Singapore Job ID: 18WD26939

Position Overview Are you looking for an exciting job that allows you to explore and learn? Do you thrive in an environment where you can work on real, challenging issues? Autodesk is looking for a CRM and Cloud Support Analyst, to support of a host of enterprise applications. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.



Responsibilities * Work on some of the most complex challenges in large-scale computing by utilizing your skills in data structures, algorithms, and object-oriented programming * Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution * Automate manual enterprise operations tasks and optimize the business process to reduce workloads & create proficiencies * Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed * Support Autodesk enterprise growth and ensure stability through maintenance activities on various Enterprise Applications * Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies * Work with open source tools, create API, rich dashboards and implement proactive monitoring

Minimum Qualifications * Bachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field * 2 years experience developing Java applications * 3 years experience building or supporting Salesforce.com and Tibco * 2 years experience supporting AWS cloud environment * Linux shell scripting or PERL programming experience * Experience in SOAP/REST Web services * SQL / NO-SQL / General Database experience * Start-up mentality * Ability to effectively articulate technical challenges and solutions * Deal well with ambiguous/undefined problems ability to think abstractly * Ability to work independently and as part of a team * Willingness to learn new technologies

About Autodesk With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It s disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.

Job: *Information Technology

Title: Production Support Analyst, Cloud/CRM Applications

Location: Singapore-Singapore-Singapore

Requisition ID: 18WD26939