Citi Program Management Senior Lead in Singapore, Singapore

  • Primary Location: Singapore,Singapore,Singapore

  • Education: Bachelor's Degree

  • Job Function: Bus Strategy, Planning & Admin

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18011515


The PMO/ Program Manager Lead will report directly to the PMO Head and Portfolio Manager who is responsible for overall health of CTO Programs IT programs, mainly across Risk and Finance. This role will be responsible for implementing the program and project management practice in Asia with a focus on Big Data / EAP projects.

As a Program Manager Lead in the PMO, the candidate will define, design, implement (and manage ongoing production of) Program and Project tracking and reporting capabilities to support the PMO and application delivery teams in their adherence to corporate program and project governance. Familiarity with various software development lifecycle (SDLC) methodologies (Waterfall, Agile, etc.) is a pre-requisite.

The candidate must be familiar with enterprise tools that are used to track large Initiatives and Programs. In addition, the candidate should be familiar and experienced with Big Data technologies and analytics, as this is a significant focus of the portfolio. In addition to hands-on program and project management, this role will also recruit and manage a small team of junior members of the CTO PMO team in Asia. This will involve the ability to recruit top talent, train the new members, and manage resource and project assignments, as well as provide guidance and support on more complex projects and programs.. This management support role will be responsible for interpretation and dissemination of project information, process ownership, process improvement, and establishing best practices and processes in the PMO.

The role will see the development of a suite of proactive reporting, visualization and communication, leveraging the data within multiple complex enterprise project management tools, to advise the PMO and senior technology managers of the overall health of their initiatives and identify areas that require remediation.

KPI’s will also be defined and agreed upon with KPI monitoring implemented to monitor adherence to governance milestones. The candidate will have 5-7 years of experience working within a PMO or technology delivery function with experience in organizing, analyzing and visualizing enterprise data to enable data-driven decision making and actions. While this experience is preferred in the context of a PMO, demonstrable capability and experience within other domains will be considered. 3 + years financial services experience in Enterprise Risk or Finance as well as Big Data will be a definite advantage.

Key Responsibilities:

  • Manage PMO portfolio of projects performing analysis of projects and help design end-state strategy to ongoing improvement initiatives and create efficient global business standards and operational efficiencies

  • Focus on Big Data Analytics projects

  • Interface and build strong rapport with designated Project Managers

  • Execute status meetings with Project Managers, partner with Project Managers, Project stakeholders and drive initiatives to completion

  • Prepare and produce project status, Issue/Risk and RAG reports for senior management

  • Preparation of weekly and monthly operational metrics reports including cost savings status and forecasts

  • Participate in project governance and provide detailed metrics on project quality control measures

  • Coordinate project meetings and working sessions with project stakeholders

  • Conduct project related status/performance analysis

  • Track project progress against time and quality expectations

  • Deploy appropriate methods and tools to drive implementation



  • Experienced with Big Data technologies and implementations

  • Excellent interpersonal and communication skills, both written and verbal

  • Will be highly-motivated, strong performer

  • Balanced blend of analytical skills, problem solving, and strong reporting and communication skills

  • Strong organizational and follow-up skills and the ability to multi-task effectively. Client-focused

  • Proactive, ability to use own initiative and take lead to devise creative solutions

  • Should demonstrate a commitment to quality and strong attention to detail

  • Strong problem-solving skills and analytical approach

  • Strong Excel, PowerPoint and MS Project Competencies

  • Individual contributor with the ability to work in a team of diverse skill sets and cultures

  • Strong people, process and business focus

  • Ability to react to a dynamic environment

  • Ability to remain calm and objective in a high-pressure environment

  • Qualifications:

  • Educated to degree level

  • MBA and Six Sigma Black Belt Certification a plus

  • A strong proficiency in MS Office and SharePoint is required, with recent hands on experience in the use of a data analysis and visualization tool