CommScope, Inc. Representative, Customer Service in Singapore, Singapore
The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
Order Management - Process sales orders from Customer and follows through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications and etc)
Monitor/follow up on shipment schedule to ensure timely delivery; Expedite and communicate pro-actively with customers on the material availability and shipment status.
Provide pre and post order support to customers e.g. Quotations, Lead-time check, Rebates claim processing and etc.
Respond to all Customer’s enquiries.
Work with Customers and Sales Team to develop a better understanding of our products and their place in meeting customer needs.
Communicate and work closely with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Provide support and back-up assistance to peers.
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors and maintain them over time
Diploma/Degree in Business or related discipline with at least 2 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
Proficiency in Japanese an added advantage to support the respective country..
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.