Symantec Senior Security Analyst in Temesek Blvd, Singapore

PRIMARY RESPONSIBILITIES

The Senior Security Analyst position in Symantec's Managed Security Services is responsible for assessing security threats and risks involving client infrastructure. The security analyst works within a 24x7x365 team to further support the timely delivery of monitoring services and support across multiple customers. This includes troubleshooting and resolution of security issues on behalf of clients. The principal analyst addresses complex or difficult problems and manages projects as needed.

Responsibilities include:

  • Reviewing customer security logs and incidents

  • Assessing the impact of traffic on customer networks

  • Articulating complex security issues, both verbally and written

  • Understanding the current threat landscape and assisting with application

  • Conducting research on emerging security threats

  • Performing analysis demonstrations for customers

  • Adjusting the backend technology system for tuning and visibility considerations

  • Training staff

  • Adhering to established internal procedures and guidelines, recommend updates

  • Identifying opportunities to improve the service

  • Auditing work results for quality assurance and delivery gaps

  • Managing projects, especially technical projects to include planning, prioritization, technical review, and implementation.

  • Delivering projects as defined, including tasks worked on by other staff.

  • Implementing analysis impacting adjustments to the technology system

  • Provide technical assistance to support MSS-SEs

  • Conducting business critical troubleshooting, coordinating an assigned team to ensure problems are promptly resolved according to customer standards

  • Working with little or no supervision; Taking general direction and formulating specific tasks to accomplish the desired end result

  • Anticipating problems and future technical needs and take necessary corrective steps to ensure they are addressed

  • Offering direction, guidance and mentoring to lesser skilled individuals on the team

  • Completing analysis, implementation and/or maintenance of highly complex, undefined tasks

  • Assisting with technical service direction by analyzing customer/industry trends, competitive information and service requirements.

  • Working, prioritizing and managing multiple assignments and projects as assigned.

Incumbent in this position may be required to work rotating assigned shifts within a 24/7 operating environment and participate in an on-call rotation.

SCOPE

Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways. Frequently contributes to the development of new theories and methods. Employs expertise as a subject matter expert. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.

BUSINESS IMPACT

Erroneous decisions or recommendations would normally result in the inability to reach crucial organization objectives and may have a prolonged effect, as well as result in the expenditure of substantial resources.

SUCCESS FACTORS

  • Attention to Detail

  • Systematic Problem Solving

  • Team Work

  • Communication

  • Customer Focus

  • Action oriented

  • Functional/Technical Skills

  • Decision Quality

  • Creativity

LEADERSHIP/ SUPERVISION

May determine methods and procedures on new assignments. Work is accomplished without considerable direction. Exerts significant latitude in determining objectives of assignment. May provide guidance to lower level individuals but has no formal supervisory responsibility.

INTERNAL / EXTERNAL CONTACTS

Represents the organization as the principal customer contact and often performs technical demonstrations and project leadership role. Interacts with management and senior customer personnel on matters requiring coordination across organizational lines.

Works with select internal groups to review technical requirements, as well as identify trends and requirements for future service direction.

PREFERRED EDUCATION

  • Bachelor's degree in Computer Science or Information Technology, or equivalent experience

  • Incumbent expected to work towards CISSP within 6 months of entry into this position.

  • Expert security skills

  • Advanced knowledge of current vulnerabilities and attacks.

  • Advanced networking skills

  • Experience with Transact SQL

  • 3-4 years experience with alert analysis in a computer network intrusion/detection environment or similar field desirable

  • 6-8 years experience working in an operations environment or 4-6 years Symantec SOC experience

RELATED EXPERIENCE DESIRED

  • Working towards certification in the following:

o GIAC Certified Intrusion Analyst (GCIA)

o GIAC Certified Incident Handler (GCIH)

o CISSP

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at https://symantec.service-now.com/hrp/ .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to find out more.