Agilent Technologies, Inc. Customer Call Center Manager in Singapore

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Youve established your people management and leadership ability. Heres where you take it further. With an understanding of the business/customer environment, you will manage a team of engineers and provide technical support, planning and management in order to meet customer needs and business objectives. Youll also work across functions to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth and financial/asset management in the area.

Reporting to the South East Asia Customer Service Manager we have an open position for the Customer Contact Center Manager in this region. The successful candidate will manage all aspects of the Service Support Call Center Operations in our organization. We have an established Remote Technical Support team which has representatives in Singapore, Malaysia and Thailand, this team addresses all Customer Support inquiries through Telephone and Email, first attempting to resolve the call through remote Trouble shooting with the customer. If this process is not successful our operators will proceed to predict parts needed for a repair and pass the call on to our scheduling teams for follow up with the customer and to assign a Service Engineer. You will be expected to drive any World Wide Contact Center initiatives within your team as well as manage and execute on any local initiatives necessary for the success of the business.

Qualifications

Educated to at least university degree level, you'll bring at least 15 years' practical experience, including 5+ years' experience as a first level manager. Here's where your people skills, technical knowledge and influential leadership ability will really make an impact.

Agilent is an equal opportunity employer.

Date Posted: 23/Apr/18

Requisition: 2076456

Job Title: Customer Call Center Manager

Business: Agilent CrossLab Group

Job Category: Support / Service

Job Sub-Category: Support Eng Mgmt

Region: Asia Pacific

Country or Area: Malaysia Singapore Thailand

State/Province: Pulau Pinang Selangor Bangkok Singapore

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 25% of the Time

Duration (Temp Positions Only): Not applicable

HR Country Location: Singapore

HR Town/City Location: Singapore