Job Description

Responsibilities

Primary Role

• Handle phone/ email/web chat enquiries within stipulated turnaround time agreed
• Accurate and prompt processing of client’s self-funded/non insurance claims in accordance with the agreed rules and within stipulated timeline stated in the Service Level Agreement (SLA) or agreed with each client if there is no SLA
• Generate payroll/taxable/claims/other reports on agreed schedule timeline
• Manage & handle complaints/feedback from employees and client’s human resource team
• Handle all administration matters relating to the client’s programme

Other Areas

• Assume duties assigned from time to time by reporting manager

Requirements:

• Good written and verbal communication skills in both Japanese and English languages to liaise with Japanese clients
• Good interpersonal and min 1-2 years customer service skills
• Meticulous; Independent; Ability to work with cross functional teams; highly adaptability to changes
• Good excel skills
• Experience in Company Self-Funded Benefits/ Flexible Benefit claims processing preferred but not a must
• Degree Holder or Min. Diploma Holder or equivalent
• Team player & positive attitude

11 April 2018

Job number: SGP1260

Location: Singapore