Facebook People Operations Partner, Korean in Singapore

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle. Leading with care and empathy, we develop efficient and simple people processes, systems, policies, and programs. We deliver data that is useful and accurate to create People-related strategies across the business. We manage people knowledge and build project management capability across our company. Our work also ensures Facebook remains protected and compliant. We strive to ensure employees feel heard and given the resources and support they need during the most important moments during their careers.

The People Operations Partner, part of Facebook's Global People Operations team, will work to deliver an excellent employee experience while managing operations and processes. In this role, candidates will be dedicated 30% to the employee experience, 50% to project-based work, and 20% to data and insights work. The ideal candidate is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.

Required Skills:

  1. Provide support and knowledge to the business throughout the employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding)

  2. Handle inbound employee inquiries, identify needs, process necessary transactions in Workday, Salesforce and other systems, and escalate issues

  3. Focused, global, project work on the enhancement of the employee lifecycle through process improvements, automation, data & insights

  4. Support reorganizations and other large-scale projects that require HR data reports and updates

  5. Create and maintain partnerships with geographically distributed HRBPs, Employee Relations specialists, and specialty HR Operations teams (recruiting, compensation, finance, benefits, immigration, payroll, mobility, HRIS)

  6. Input data into Workday and oversee audits to verify data discrepancies between systems

  7. Maintain ongoing employee files in Document Management System

  8. Conduct exit interviews with departing employees

  9. Provide first level functional support to employees needing assistance with Employee Self Service (ESS) and Manager Self Service (MSS) for HR data related transactions

  10. Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action

  11. Reporting and analytics based on organization needs and driving insights for HRBPs using existing dashboards, HRIS data, and leveraging our people data team.

Minimum Qualifications:

  1. 5+ years People Operations / Human Resources experience

  2. Familiar with Korean labour law and cultural nuances in Korea

  3. A high level of project management capabilities

  4. Experience with employee lifecycle (onboarding, transfers, performance cycles, leaves of absence and offboarding),

  5. Excellent communication skills

  6. Ability to manage ambiguity and perform in fast paced environment

  7. Analytical and problem solving skills

  8. Familiarity with regulations and the HR landscape in South East Asia

  9. Ability to handle sensitive matters

  10. Proficient in MS Office and Excel (Pivots, VLookups, Charts/graphs) and ability to tell a story with data

Preferred Qualifications:

  1. Experience at a fast-paced, high growth Tech company

  2. Experience with Workday or similar HRIS system

  3. Experience as an HR Generalist

  4. Experience working with or in support of diverse communities

Industry: Internet